Refund policy

We want you to be satisfied with your purchase from Ornozo.

You may request a return within 30 days of delivery.

To qualify for a return, the item should be unused, unworn, and in its original condition and packaging when possible.

Before returning any product, contact us at shopornozo@gmail.com with your order number and the reason for the return.

Please do not send a product back until you receive return instructions from us.

Return shipping: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If your product arrives damaged, defective, or incorrect, contact us as soon as possible and include photos when possible.

Once an approved return is received and inspected, your refund will be issued to your original payment method. Processing times may depend on your bank or payment provider.

Original shipping costs, if any, are generally non-refundable unless the item arrived damaged, defective, or incorrect.

Certain items may not be eligible for return for hygiene or safety reasons where permitted by law.

Cancellations: Orders may be canceled within 1 hour of purchase as long as the order has not been fulfilled.

For return or refund questions, contact shopornozo@gmail.com.